Refund policy

Return & Refund Policy

**Last Updated: 09/06/2026**

At Zorvé, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

7-Day Return Window

We offer a **7-day return policy**, which means you have **7 days from the date your order is delivered** to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

* Be unused, unworn, and in its original condition.
* Have all original tags attached.
* Be returned in the original packaging.
* Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

* Final sale or clearance items.
* Gift cards.
* Customized or personalized products.
* Items damaged due to misuse, improper care, or normal wear and tear.
* Products returned without prior authorization.

How to Request a Return

To initiate a return, please contact us at **[zorvefashion@gmail.com](mailto:zorvefashion@gmail.com)** within 7 days of receiving your order.

Please include:

Your order number.
The item(s) you wish to return.
The reason for the return.
Photos if the item is damaged, defective, or incorrect.

Return requests are typically reviewed within 2–3 business days.

If your return is approved, we will provide instructions on how and where to send your package.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

Damaged.
Defective.
Incorrect.

We recommend using a trackable shipping service, as Zorvé is not responsible for returns lost during transit.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow **5–10 business days** for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within **7 days of delivery**.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photos of the item and packaging.
A brief description of the issue.

Depending on the situation, we may offer:

A replacement item.
A partial refund.
A full refund.

Exchanges

If you would like a different size or color, please contact us within the 7-day return period.

Exchange requests are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit instead.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

If tracking information shows the package as delivered but you have not received it, we may conduct an investigation with the shipping carrier before determining eligibility for a refund or replacement.

Zorvé is not responsible for delivery issues resulting from:

* Incorrect or incomplete shipping addresses provided by the customer.
* Refused deliveries.
* Failure to collect a package from the carrier or local collection point.
* Customs-related delays or issues.