Refund policy

Return & Refund Policy

7-Day Inspection Guarante

We want you to love your Zorvé pieces. Because our collections are highly curated, we offer a strict 7-day return policy starting from the exact date your package is marked as delivered by the carrier.

Return Eligibility Conditions

To qualify for a successful return, items must meet the following criteria:

Condition: Unworn, unwashed, unaltered, and completely free of odors, stains, or makeup markings.

Packaging: Must include all original tags securely attached and be packed inside the original manufacturer packaging.

Exclusions: Swimwear, bodysuits, intimacy wear, and promotional sale items are final sale and cannot be returned due to hygiene and tracking limitations.

How to Initiate Your Return

Step 1: Do not mail your package back to the address listed on your shipping label. Contact our team immediately at zorvefashion@gmail.com with your order number and photo verification of the items.

Step 2: Our support desk will review your request. If approved, we will provide you with the correct authorized return warehouse address and specific instructions.

Step 3: Drop off your package with a tracked shipping carrier. Return shipping fees are covered entirely by the customer, and a valid tracking number must be emailed to us to finalize your return.

Refund Processing

Once our fulfillment center receives and inspects the structural integrity of your return, we will notify you of the status. Approved refunds are issued automatically back to your original payment method within 5 to 7 business days.